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Managing Workplace Conflict

7 Effective Strategies to Resolve Workplace Conflicts

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Workplace conflict is a common occurrence in businesses, affecting both productivity and the overall work environment. On average, employees spend about 2.8 hours each week dealing with conflict. It might not sound like much, but it adds up to an astonishing ₹29,500 billion in paid hours yearly, time and money which could have been invested in driving growth and fostering positive relationships. Translated into workdays, we are looking at 385 million days spent each year dealing with conflict.

In other words, every month, employees spend the equivalent of one full day handling disagreements instead being productive. Over a year, this adds up to 2-1/2 weeks spent on conflict instead of positive work. The magnitude of the Problem increases as workplace conflict impacts more than monetary loss on account of lost productivity. It leads to decreased morale, increased stress levels, and lower job satisfaction, resulting in an overall dip in productivity, disengaged employees and increased attrition rates.

Is there a way that businesses can effectively manage and mitigate workplace conflicts? In this article, we will discuss some easy-to-implement practical solutions to turn the tide on workplace conflict and create a more harmonious and productive work environment.

What is a Workplace Conflicts? What is their impact on individuals and Organisations?

Workplace conflict, often perceived as a sharp difference of opinion that arises in a professional setting, might initially appear as a minor complaint or a simple clash of viewpoints. However, it’s far more common and impactful than one might imagine. An astonishing 85% of employees experience conflict in some form or the other, while nearly a third, about 29%, find themselves grappling with conflict almost constantly.

Several factors can ignite the spark of disagreement. Unclear expectations, lack of teamwork, and poor communication are common culprits. Other elements like workplace stress, rude behaviour, bullying, lack of transparency, inadequate performance, weak leadership, or conflicting values and personality types also fuel the fire.

Conflicts are highest on the front lines; this is where 34% of all workplace conflicts occur. However, no level is immune 12% of employees in the senior teams frequently experience conflict.

Conflicts can drastically affect the work environment if they are allowed to simmer and escalate. The parties involved might develop a deep-seated bias, leading to a refusal to collaborate or accept each other’s ideas. It stifles the open-minded camaraderie crucial to a thriving, productive workspace.

The tension, unfortunately, does not stay contained to those directly involved in the conflict. The fallout extends to the entire team and beyond, affecting morale and productivity. Managers are often found devoting considerable time to mediating these conflicts, leaving less time to focus on business growth. According to studies, conflict resolution today consumes 42% of a manager’s time, a jump from the 30% observed in the 1970s.

What causes Workplace Conflict?

Workplace conflict stems from various intertwined factors and complexities of professional dynamics. One of the significant contributors is poor communication, which leads to misunderstandings and friction among employees. Poor communication is an outcome of a mix of misinformation, inadequate information, or comments being taken out of context. Notably, 60% of employees are not imparted with any basic conflict management training to help navigate such issues, exacerbating the situation.

Differences in personalities or viewpoints, which can be particularly prominent in today’s divided social and political landscape, often spark conflict. When employees fail to understand or accept these differences, tension builds, threatening team unity. Interestingly, 49% of workplace conflicts result from personality and ego conflicts.

Resource scarcity and workload issues are other triggers. When there aren’t enough resources for everyone, competition and resentment can creep in, leading to conflict. The same is true when the workload feels unmanageable. The same is reflected in the numbers. 34% of workplace conflicts stem from workplace stress. Ambiguity in job roles and responsibilities can also lead to employees crossing each other’s paths or tasks falling through the cracks adding to stress and conflict.

How do we Resolve conflict in the workplace?

Conflict, while inevitable in any organisation, can be managed and transformed into an opportunity for growth and improved communication. Deploying the right approach and resolution strategies can mend strained relationships and build a more robust, inclusive work culture.

Seven Strategies to resolve conflict in the workplace effectively

Create the Acceptability benchmarks

Clearly defining what constitutes acceptable behaviour can prevent many conflicts from arising. It requires establishing a decision-making framework that promotes sound practices in areas of collaboration, team building, and leadership development. A well-drafted guideline can set the foundation for a harmonious work environment in an organisation.

Embrace Conflict

Ignoring conflict escalates tension. One should take cognisance and address disagreements promptly, encouraging employees to find a resolution when disputes arise.

Listen Carefully

Effective conflict resolution heavily relies on active listening. Managers should ensure that everyone involved in a disagreement feels heard and understood, which can be achieved by encouraging attentive listening and clear communication.

Find Agreement

In case of disagreement, finding points of common ground is essential. Emphasising shared views or valid points made by the opposing sides is necessary for a constructive conversation and a fair resolution.

Separate the Problem from the Person

Focusing on the issue rather than individuals fosters a more professional and productive dialogue. Accusations lead to defensiveness, while objective discussions result in solutions.

Don’t Jump to Conclusions

Conflicts often have intricate underlying causes. It is crucial to refrain from jumping to premature judgments and instead foster an environment where all parties can express their perspectives, leading to a more comprehensive understanding of the conflict.

Scratch the surface

Conflict often arises from underlying issues like transparency gaps or value conflicts. Investing time to delve into the matter to uncover these root concerns can help arrive at more effective and enduring resolutions.

Implementing these strategies enables organisations to establish a framework that empowers employees at all levels to navigate disagreements successfully. It helps foster a more cohesive, productive, and harmonious work environment, promoting collaboration and positive outcomes for the organisation.

Examples of Successful Conflict Resolution in the Workplace 

To offer some practical insight into resolving workplace conflicts, let’s explore three situational issues that occur in organisations and how they can be managed successfully:

Lack of Communication –

Inadequate communication often serves as a breeding ground for conflict. Miscommunications or misconstrued comments can quickly escalate into tension and errors, impacting productivity. Leaders can address this issue promptly by fostering open discussions about the conflict without assigning blame. They can then set clear future expectations about communication standards and processes.

Clashing Personalities

Disparate personalities, preferences, and work styles can often collide in a professional setting. While diverse perspectives can lead to innovative solutions, they inevitably lead to disagreements. In such cases, leaders play a crucial role in mediating differences and encouraging team members to collaborate effectively. It involves fostering self-awareness and understanding of others’ work styles and viewpoints.

Tension Between Departments

Misalignment or perceived inequities between departments can result in what’s known as the “silo effect”, leading to poor collaboration and productivity. Inter-departmental collaboration is critical to the company’s ability to meet its commitments and deliver the right customer experience. For mitigating inter-departmental conflict, it is essential to create a shared vision and mission for the employees, form multi-functional teams to open up channels for effective communication and build cross-functional understanding and respect. Job rotation at the time of induction is another tool to help combat inter-departmental tensions.

Undoubtedly, conflict plays a vital role in stimulating new ideas and bringing forth diverse perspectives, making it an integral part of the workplace. However, it is crucial to prevent conflicts from festering and instead manage them effectively through the implementation of appropriate strategies and proactive leadership. By doing so, organisations can harness the benefits of conflict while maintaining a productive and harmonious work environment.

Conclusion 

By approaching conflict with empathy, open and clear communication, and a genuine desire to understand different perspectives, organisations can turn moments of friction into opportunities for growth and innovation. It is important to remember that when effectively managed, conflict can act as a catalyst for improved collaboration, stronger relationships, and overall productivity. Rather than fearing conflict, let us embrace it as a pathway to building a more cohesive, resilient, and thriving workplace.

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